Can someone please help this person.
"I own a Comp USA Home Series Computer, use Juno as a Web service
provider, and print with a Hewlett Packard OfficeJet Model 600. The
operating system that came with the computer is Microsoft Windows 98.
Through Juno's customer service I was able to get settings fixed as
shown on the Greek font help that the Tufts University Perseus web site
offered. However, although the Hewlett Packard Printer does print the
Greek characters when I print out Iliad text, it does not print out the
accents. The accents do appear on the computer screen.[...]
As I indicated, the Juno people were able to walk me through the
following business "choose Latin based....then select Lucida Sans
Unicode in the left-hand scrollbox and Lucida Console in the right-hand
scrollbox."
But I still don't get the accents printed correctly. Can anyone help?
Thanks.
Magda
magda@unicode.org
-----Original Message-----
From: fdregier@juno.com [mailto:fdregier@juno.com]
Sent: Thursday, July 05, 2001 5:25 PM
To: Magda Danish (Unicode)
Cc: fdregier@juno.com
Subject: Re: Greek accents printing problem
Thank you for your prompt response, Magda, but the problem will not be
solved until my printer actually prints correctly. I have tried and
tried with Hewlett Packard, and have gotten absolutely nowhere. Latest
attempt was at 208-323-2551, with a "Lisa" - talked with her and a
supervisor, but they knew absolutely nothing, and didn't have anything
whatsoever to offer as to where to try. They
thought the problem was software, and thought the HP OfficeJet 600
should be able to print the accents if the printer were receiving the
right commands. Again, remember the printer prints Greek characters,
but without the proper accents. Magda, given that you are an
administrator, is it possible to have someone take ownership of this
until the problem is actually solved? Can it be assigned to a
technician? and do you folks have
access to conference calling? I am at my wit's end, having
gotten nowhere with vendor, Unicode, Microsoft, HP...
[....]
I have Office 97, but haven't really used it that much on my personal
computer, but if I am told authoritatively that I must get a Microsoft
upgrade to handle the items I have been talking about I will consider
it. But I doubt that it should be necessary. I get to menus that (I
think) should produce the accents, but they don't, not even on the
screen.
That's a lot of request, but, Magda, I cannot help but feel I've already
paid for or am paying for the capability if I could only get to the
right know-how. I will be deeply grateful if you and your technical
people can help to finally get the desired result. Thanks!
This archive was generated by hypermail 2.1.2 : Fri Jul 06 2001 - 13:48:07 EDT